Data Deletion Policy

Last updated: January 15, 2026

Understanding how to delete your personal data from Destina.

Overview

Destina respects your right to control your personal data. This policy explains how you can request the deletion of your personal information from our systems.

In accordance with data protection regulations and Google Play policies, we provide users with comprehensive tools to manage and delete their personal data.

You have the right to request deletion of your personal data at any time, subject to certain legal and operational limitations outlined below.

How to Request Data Deletion

📱 In-App Method

  • Open the Destina app
  • Go to Settings → Privacy & Security
  • Select "Delete My Data"
  • Follow the confirmation steps
  • Receive email confirmation

✉️ Email Request

  • Send email to: hi@destina.cc
  • Subject: "Data Deletion Request"
  • Include your registered email address
  • Provide account verification details
  • Specify data deletion requirements
Important Notice: Data deletion requests are irreversible. Once processed, your account and associated data cannot be recovered. Please ensure you have backed up any important information before proceeding.

What Data Gets Deleted

Personal Information

  • Profile information (name, age, photos, bio)
  • Contact information (email, phone number)
  • Location data and preferences
  • Account settings and configurations

Activity Data

Communication Records

  • Chat messages and conversations
  • Voice messages and calls
  • Video call recordings
  • Shared media files

Usage Analytics

  • App usage statistics
  • Feature interaction data
  • Search and filter history
  • Match and like history

Data Retention Exceptions

⚖️ Legal Requirements

Data required by law for fraud prevention, safety, or legal compliance may be retained

💳 Financial Records

Transaction records may be kept for tax and accounting purposes as required by law

🛡️ Safety Data

Data related to safety reports and violations may be retained to protect other users

Deletion Timeline

Processing Schedule

⚡ Immediate Actions (0-24 hours)

  • Account deactivation
  • Profile removal from search
  • Stop data processing

🗓️ Complete Deletion (30 days)

  • Personal data removal
  • Backup system deletion
  • Third-party data removal

Grace Period

There is a 7-day grace period after requesting deletion during which you can cancel the request and reactivate your account.

After the grace period expires, deletion becomes irreversible and cannot be undone.

Account vs Data Deletion

Account Deletion

  • Deactivates your account
  • Removes profile from app
  • May retain some data for legal reasons
  • Available through app settings

Complete Data Deletion

  • Removes all personal data
  • Includes backup systems
  • Subject to legal exceptions
  • Requires formal request process

Verification Process

Identity Verification

To protect your account from unauthorized deletion requests, we require identity verification:

  • Confirmation from registered email address
  • Phone number verification (if provided)
  • Security question answers
  • Additional verification for high-risk accounts

Contact Information

For data deletion requests or questions about this policy, please contact us:

Email: hi@destina.cc

Website: destina.cc

Response Time: Within 48 hours

Deletion Processing: Up to 30 days

Confirmation: Email notification upon completion